Online Submissions at the Service Bureau

In an effort to save you the hassle of seeing us twice, the Service Bureau is accepts online submissions. Please be sure to check file setup and layout recommendations on our Services pages.

New Digital Storefront Submission Process for Wide-Format Inkjet

The Service Bureau is pleased to announce the beta release of our new web-based ordering system!  We will be adding all of our services to the site soon and will keep you updated on their release. Currently, available only for Wide-Format Inkjet.

We hope you will enjoy your experience using the site and please realize we are still in the early stages of testing. If you have any questions, comments or suggestions regarding your experience with the storefront or the User Guide please send them our way.  ( )

Offered by the Service Bureau our Digital Storefront allows students, faculty, staff and alumni to order printing services 24/7 from within the college on the schools intranet. Our Digital Storefront offers a quick and easy print ordering experience similar to other online retail stores that you may be familiar with.

To get started follow these simple steps.

1. Service Bureau Online Submission (URL)

2. Default Username
Your username is the same as your SAIC username.

3. Default Password
Your password is the same as your SAIC password.

For Laser Printing, Risograph Printing, Finishing, Vinyl Cutting and Book Binding please use the process below.

Fill out the appropriate Online Order Form

Open the Order Form in Adobe Acrobat or Preview and rename the file when you save it. Our forms will not work in internet browsers, you must download the form first and then fill it out.

2. Check your file size

Is it under 8MB? Email it. Over 8MB? Upload it to Google Drive and share it with the Service Bureau ( Be sure to enable the edit permissions. Or send it to our FTP server! Click here for FTP connection information.

3. Email
Fill out and attach the appropriate order form and print file (if its under 8MB) and put a brief description of the job in the body of the email.
4. Call the Bureau (312) 629-9155
Call us even after you have received our confirmation email. This is just to be sure we have all the details and to clear up any confusion regarding your order.

Attaching a File via Google Drive

When you are attaching files from your computer, you can attach files up to 25 megabytes in size. By inserting files using Dribve, you can send up to 15 Gigabytes. If you are paying for a storage plan, you can send a file up to 1TB.
At the bottom of the email you are writing, click the Google Drive icon. In the window that appears, you can upload a file to Google Drive, as well as navigate to or search for files you've stored in Drive. For files stored in Drive, Select the checkboxes next to the files you want to insert.

Here, you have two options:
1. Share the file through Drive (default option). You can upload multiple files at a time as well.
2. Send the file as an attachment by clicking Attachment.
3. Click Insert and Send.

4. Once hitting send you will be prompted with the following window.

Please make sure you give us permission to edit.


Connecting to our FTP server

FTP (file transfer protocol) is a great way to send large files fast. Any files larger than 8MB should be sent to the Service Bureau via FTP.

Know what you're doing? Below is all the information you'll need to get to and navigate our FTP server. Never connected to an FTP server before? Click here.

Username Your SAIC username (same as you would use for the Portal)
Connect using FTP with TTS/SSL
Enable Encryption Yes
Password Your SAIC password (same as you would use for the Portal)
Port 50021


  • When you log in to our FTP server, you should see an upload and a download folder. Put your files in the upload folder.

  • Our FTP server cannot accept folders. Do not try to send folders or make folders.

  • Once you upload a file you will no longer have access to it.

  • Don't forget to email us with the correct order form. If you don't email us your order will not be printed.

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How to connect and upload to our FTP server using Fetch

Fetch is included on the SAIC computer template. If you have a different FTP client, the connection information is the same, but it may be configured differently. Visit any one of the CRIT help desks located around campus for help.

Open Fetch

Fill in the appropriate blanks. Your log in screen* should look like the example above. Your username and password are the same ones you use to log into the SAIC Portal or email.

Click Connect.

*If you don't see this log in window, go to File > New Connection.

If you don't see the option to enter a Port number, click the arrow on the bottom left hand corner of the window. Port Arrow

Once you're connected, you should see an upload and a download folder.

Your files go in the upload folder.

The download folder is for us to give you files (like a template or instructions) if necessary.

Open the upload folder and click Put. Put Icon

Find your file and click Put.

IMPORTANT: Only select actual files. DO NOT try to upload whole folders; it won't work.

Do not disconnect until you see the message "Transfer of YourFileName.tif complete."

Congratulations! You have successfully uploaded a file using an FTP client!

Barring any error messages, your file is now on our FTP server. However if you go back into your upload folder you will not see your file. Trust us, its there.

Don't forget to email us with the Online Order Form and information about the job!

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