Online Submissions at the Service Bureau
2. Check your file size
3. Email firstname.lastname@example.org
Fill out and attach the appropriate order form and print file (if its under 8MB) and put a brief description of the job in the body of the email.4. Call the Bureau (312) 629-9155
Call us even after you have received our confirmation email. This is just to be sure we have all the details and to clear up any confusion regarding your order.
Connecting to our FTP server
FTP (file transfer protocol) is a great way to send large files fast. Any files larger than 8MB should be sent to the Service Bureau via FTP.
Know what you're doing? Below is all the information you'll need to get to and navigate our FTP server. Never connected to an FTP server before? Click here.
VERY IMPORTANT INFORMATION: Everyone read this...
How to connect and upload to our FTP server using Fetch
Fetch is included on the SAIC computer template. If you have a different FTP client, the connection information is the same, but it may be configured differently. Visit any one of the CRIT help desks located around campus for help.
Fill in the appropriate blanks. Your log in screen* should look like the example above. Your username and password are the same ones you use to log into the SAIC Portal or email.
*If you don't see this log in window, go to File > New Connection.
Once you're connected, you should see an upload and a download folder.
Your files go in the upload folder.
The download folder is for us to give you files (like a template or instructions) if necessary.
Find your file and click Put.
IMPORTANT: Only select actual files. DO NOT try to upload whole folders; it won't work.
Congratulations! You have successfully uploaded a file using an FTP client!
Barring any error messages, your file is now on our FTP server. However if you go back into your upload folder you will not see your file. Trust us, its there.
Don't forget to email us with the Online Order Form and information about the job!